Terms of Service

These Terms govern the use of ClinZup — a WhatsApp-based practice management and patient communication platform for healthcare providers ("Providers") — and the ClinZup Patient Network for patients ("Users"). By subscribing to or using ClinZup, you agree to these Terms.

1. The Service

ClinZup provides: (a) an AI-assisted WhatsApp receptionist on the Provider's own WhatsApp Business number; (b) appointment booking, token queue, reminders, lab report delivery and practice dashboards; (c) a free Patient Network listing that may refer patient enquiries to Providers; and (d) optional business services (such as staff hiring assistance and marketing) on request.

2. Not a Medical Service

ClinZup is a communication and management tool. It does not provide medical advice, diagnosis or treatment. AI responses are informational and always direct patients to qualified healthcare providers. Providers remain solely responsible for all medical care, advice and outcomes. In emergencies, patients should contact emergency services (108) or visit the nearest hospital immediately.

3. Subscriptions & Payments

• Software plans are billed monthly or yearly in advance via Razorpay. Prices are those communicated at the time of purchase or renewal.
• WhatsApp message usage (e.g., broadcast and utility messages beyond plan quotas) is billed separately at published rates, reflecting Meta's conversation charges plus a service margin.
• Trial periods are free and require no payment. When a trial or subscription expires, automated messaging is paused until renewal.
• Fees paid are non-refundable, except where required by law or expressly agreed in writing. If a genuine technical failure on our side prevents service delivery for an extended period, we will extend the subscription pro-rata.

4. Provider Responsibilities

• Provide accurate business, doctor and service information; keep it updated.
• Use messaging (including broadcasts) in compliance with WhatsApp Business policies and applicable law; no spam or unlawful content.
• Maintain confidentiality of dashboard credentials; actions taken through your account are your responsibility.
• Obtain any consents required from your patients for communication via WhatsApp.

5. Patient Network

Listings are free. Patient referrals are suggestions generated from patient-stated needs and provider information; ClinZup does not guarantee lead volume, patient show-up, or outcomes. Featured placement, where offered, is a paid promotional position and is marked accordingly. ClinZup charges patients nothing and takes no commission from patient payments to Providers.

6. Third-Party Platforms

The service depends on third-party platforms including Meta's WhatsApp Business Platform, OpenAI, and Razorpay. Their availability, policies and pricing are outside our control; material changes (e.g., Meta conversation pricing) may be passed through with notice.

7. Data

Data handling is described in our Privacy Policy. Providers own their patient data; we process it to deliver the service. On termination, Providers may request an export of their data within 30 days.

8. Acceptable Use & Suspension

We may suspend or terminate accounts engaged in spam, abuse, unlawful activity, misrepresentation, or actions that risk our platform standing with Meta or other partners. Where practical, we will warn first.

9. Limitation of Liability

To the maximum extent permitted by law, ClinZup's total liability for any claim is limited to the subscription fees paid by the Provider in the three (3) months preceding the claim. We are not liable for indirect or consequential losses, or for outcomes of medical care.

10. Changes

We may update these Terms; material changes will be notified via WhatsApp or email. Continued use after changes constitutes acceptance.

11. Governing Law & Contact

These Terms are governed by the laws of India; courts of Karnataka have jurisdiction.
ProCode HUB (ClinZup) · Karnataka, India · support@clinzup.com · WhatsApp +91 90198 61492